Today, consumers demand the ability to return purchases on a whim. It is an expectation that companies have had to accommodate. For computer companies, this means being ready to accept returns on a massive scale. What do these companies do with the excess machines – they call us! Companies including Dell, HP, Compaq, Gateway, Toshiba, and others rely on Computer Trends because we have the capacity to sell the computers that were returned. The manufacturers factory-test these computers for performance, re-seal them in factory packaging and ship them to us to sell to you. They trust Computer Trends because they know we will represent their product with the customer service it deserves! The result - our customer’s have access to the same great computers everyone else is buying at a fraction of the cost. Many of the computers we sell are less than 30 days old!

That's Why Computer Trends Customers enjoy:

• Low Price

• Fantastic Value

• The Latest Technology

• Factory Reliability

• Environmental Responsibility

The terms “refurbished”, “remanufactured”, “reconditioned” or “re-certified” are generally used to describe products are sent back to the manufacturer. These products are then inspected, vigorously tested, repaired if necessary, and repackaged. It is interesting that many of these computers had never even been plugged in before being returned! This means incredible value for our customers because they get factory reliability at a fraction of the original cost.

So why would these products end up going back to the manufacturer? The answer may surprise you.

•  Many are returned for “Customer’s Reasons” within the money-back guarantee period. The majority of these returns are generally NOT DEFFECTIVE... often less than 3%! The rest of the time the customer may have returned the product because of buyer’s remorse, they needed the money, or they simply didn’t like the colour.

• Other computers are returned at the end of a lease term. Leasees, usually large corporations, typically return these “Off-Lease” products after 12 to 36 months of use.

• Some are returned “Open”, because the box had been opened on the sales floor, before the system was sold. These brand new, never used systems are then returned to the manufacturer.

• Still others are returned “End of Line”. These products have been discontinued by the manufacturer and are returned to make space for new stock. In the computer and electronics industry, manufacturers regularly discontinue products as newer models are introduced, sometimes several times a year. These products are also brand new and have never been used.

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